Returns & Replacements

Our retail stores do not accept returns for on-line purchases. All returns for on-line purchases must be shipped back to our e-commerce Distribution Center in Franklin, TN.

If you are not satisfied within 30 days of purchase, you may return it to us using the following procedure:

  • Contact Customer Service via e-mail ([email protected]) or by phone 800-767-9464 to request a Return Authorization Number (RA) to allow us to track your return.
  • Write the RA Number on the Return Shipping Label that accompanies your return.
  • Ship your package to:


    Attn: Customer Service

    1800 Galleria Blvd Suite 1015

    Franklin, TN 37067

Please note that all returned merchandise must be intact, new and unused in its original packaging with all the documentation, parts and accessories to ensure full credit. New and unused means it must be in saleable condition, not used, dirty or washed. We will not issue refunds for any item that is not resalable. In addition, personalized items such as breast pumps, breast feeding accessories, undergarments, feeding accessories, bottles, potty seats, thermometers, diapers and related supplies etc. can never be returned if the seal is broken on the package. In addition, shipping charges cannot be refunded. Return shipping costs and the original shipping charges including all Free Shipping offers are the customers responsibility unless the item is damaged or defective (Please see our policy regarding damaged or defective items). www.USABABY.COM is not responsible for lost or damaged returns. Please note we have the right to charge a 25% restocking fee on all returned items.

Damaged Merchandise

Packages unfortunately get damaged in transit so please make every effort to inspect your package prior to acceptance from the delivery service. If your package has visible exterior damage, please note all damage on the shipping document you are required to sign at the time of delivery. If the item is damaged, please contact our Customer Service Department immediately. If possible, we will replace the broken parts or ship out a new item at our discretion and at our expense. Please be sure to have the following information available: model number, serial number, part number and date of manufacture. Requests for replacement parts will be processed as quickly as possible.

Stroller and Car Seat Returns

  1. We want you to be completely satisfied with your purchase. However, USABABY.COM reserves the right to refuse returns on strollers & car seats with wear and tear or if the product has been:
    • a. Damaged due to accident, misuse, abuse or neglect.
    • b. Tampered with or repaired by anyone other than the original manufacturer
  2. Please set-up your stroller at home on a carpeted or clean surface and try it out with your child or children in it. Test all stroller functions while indoors on a carpeted or clean surface. Once the stroller has been used outside, it cannot be accepted for return.
  3. If the stroller or car seat is defective upon receipt, it may be returned for exchange or refund.
  4. For car seat and stroller returns to be processed, please be sure that the car seat or stroller is in its original condition and shows no signs of use. Be sure to return the item in its original vendor packaging with the instruction manual and warranty card.
  5. If more than 30 days have passed since your purchase and you are experiencing difficulties with your car seat or stroller or if you need replacement parts, please contact the manufacturer directly as provided in your instruction manual. If you need help contacting a manufacturer, please contact USABABY.COM

Defective Merchandise

For items that are found defective 30 days after the date of purchase, please contact the manufacturer directly for warranty information. We are not able to replace defective items 30 days after the date of purchase.

Clearance Items

Items marked clearance, close-out, discontinued, open boxed are neither returnable nor refundable.

Special Orders

Some items are special order products and are designated as such on the web site. These non-stock items are ordered on a per-customer basis and are therefore subject to a 20% restocking fee if returned. Please note that personalized items, custom sized items, made to order items, and fabric yardage may not be cancelled, returned or exchanged.